Terms and Conditions

Welcome to Kerala Cart, your trusted destination for authentic South Indian groceries delivered to your doorstep. By using our website, placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms and Conditions.

Please read them carefully.

• These Terms and Conditions govern your access to and use of the website www.keralacart.in (referred to as “Site”).
   
• The terms "we", "our", or "us" refer to Kerala Cart.
   
• The terms "you", "your", or "customer" refer to any person using or purchasing from the site.
   

By using our services, you confirm that:

• You are at least 18 years of age or using the service under the supervision of a parent or legal guardian.
   
• You are legally capable of entering into a binding contract.
   

• We strive to provide accurate product descriptions, images, and prices. However, slight variations may occur due to packaging or supply changes.
   
• Prices may change without prior notice. Orders will be billed at the price displayed at the time of purchase.
   

• Orders placed on the site are subject to acceptance and availability.
   
• We reserve the right to cancel or refuse any order for reasons such as product unavailability, pricing errors, or suspicious activity.
   
• You may cancel an order before it is dispatched by contacting our support team.
   

• We accept online payments via credit/debit cards, UPI, net banking, and wallets through trusted and secure payment gateways.
   
• We do not store your card or payment details on our servers.
   

• We aim to deliver your groceries within the promised timeline. Delivery times may vary depending on your location and availability.
   
• You will receive a notification once your order is shipped. Delays due to unforeseen reasons will be communicated in advance.
   
• Delivery charges, if any, will be mentioned at checkout.
   

• If you receive damaged, expired, or incorrect products, please notify us within 24 hours of delivery with photo proof.
   
• Eligible returns will be processed via refund or replacement based on your preference and stock availability.
   
• Perishable items once opened or used are not eligible for return.
   

• You are responsible for maintaining the confidentiality of your account credentials.
   
• Kerala Cart is not liable for any loss or damage arising from misuse of your account.
   

• All content on the Kerala Cart website (logos, images, text, designs, product information) is the property of Kerala Cart and protected by applicable copyright and trademark laws.
   
• Unauthorized use or reproduction is strictly prohibited.
   

• Kerala Cart shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or products.
   
• Our maximum liability in any circumstance shall not exceed the value of the product purchased.
   

These terms shall be governed and interpreted in accordance with the laws of India, and any disputes will be subject to the jurisdiction of courts in [Insert City, e.g., Kochi, Kerala].

We may modify these Terms & Conditions from time to time. Changes will be effective upon posting on the website. Continued use of the site after changes implies acceptance of the updated terms.

For any queries, issues, or feedback, please contact:

📧 Email:saleskeralacart@gmail.com
📞 Phone:9999855916
🌐 Website: www.keralacart.in